At lodigame, your privacy matters. This page explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have as a player based in the Philippines. If you have questions after reading, check our FAQ page for more details.
Last updated: June 2025
This Privacy Policy applies to all personal data collected by lodigame when you access or use our platform at lodigame.bet. It covers data collected through account registration, gameplay activity, payment processing, customer support interactions, and general browsing of our site. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. We are committed to handling your personal information responsibly and in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure.
When you register for an account on lodigame, we collect personal information that is necessary to verify your identity and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. During the account verification process, we may also request a government-issued identification document to confirm your identity and ensure you meet the minimum age requirement of 21 years. When you make deposits or request withdrawals, our payment processing partners may collect financial information such as your GCash number, bank account details, or other relevant payment credentials. We also automatically collect certain technical data when you use the platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your experience.
The personal data we collect is used exclusively for the purposes of operating and improving the lodigame platform for players in the Philippines. Your account information is used to verify your identity, process transactions, and provide customer support when needed. Technical and usage data helps us detect suspicious activity, prevent fraud, and maintain the integrity of our gaming environment. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or this privacy policy. We do not use your personal data for unsolicited marketing communications, and we do not sell, rent, or trade your information to any third party for their own marketing purposes. Any data sharing with third parties is limited strictly to service providers who assist us in operating the platform, such as payment processors and identity verification services, and these parties are bound by confidentiality obligations.
All personal data collected by lodigame is stored on secure servers with industry-standard encryption protocols applied to both data in transit and data at rest. We implement access controls to ensure that only authorised personnel can access sensitive player information, and all internal access is logged and monitored. Our platform uses HTTPS encryption for all communications between your device and our servers, protecting your data from interception during transmission. We conduct regular security reviews and apply updates to our systems to address emerging threats and vulnerabilities. While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your lodigame account and to keep your login credentials confidential at all times.
lodigame uses cookies and similar tracking technologies to enhance your experience on the platform and to ensure that certain features function correctly. Essential cookies are required for the platform to operate and cannot be disabled; these include session cookies that keep you logged in during your visit. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may occur, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share cookie data with external advertising networks. By continuing to use the platform, you consent to our use of cookies as described in this policy.
As a data subject under the Data Privacy Act of 2012, you have specific rights regarding your personal information held by lodigame. You have the right to be informed about how your data is collected and used, which is the purpose of this policy. You also have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or incomplete. You may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the details provided in our FAQ page, and we will respond to your request within a reasonable timeframe.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory obligations. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, we will process your request promptly and inform you of the data that must be retained for legal compliance purposes. We do not retain personal data beyond what is necessary for the purposes described in this policy.
To deliver a complete and secure gaming experience, lodigame works with a limited number of trusted third-party service providers, including payment processors, identity verification services, and platform infrastructure providers. These third parties are permitted to access your personal data only to the extent necessary to perform their specific functions on our behalf, and they are contractually required to maintain the confidentiality and security of your information. We do not permit our service providers to use your data for their own purposes beyond the scope of the services they provide to us. We are not responsible for the privacy practices of any external websites that may be referenced in our content; this policy applies solely to data collected through the lodigame platform. If you have concerns about how a specific third-party provider handles your data, please contact us and we will provide further information where possible.
lodigame reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions about this policy or our data practices, please visit our FAQ page for contact information and further guidance.
For questions about your data or to exercise your privacy rights, visit our FAQ page or review our Terms and Conditions and Responsible Gaming pages.
You can request a copy of the personal data lodigame holds about you at any time. We will provide this information in a clear and readable format within a reasonable period.
If any of your personal information on file is inaccurate or outdated, you have the right to request a correction. We will update your records promptly upon verification.
Where your data is no longer needed for the purposes it was collected, you may request its deletion, subject to our legal retention obligations under Philippine regulations.
You may object to the processing of your personal data in certain circumstances, including where processing is based on legitimate interests rather than your explicit consent.
If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines, the relevant regulatory authority.
For any privacy-related enquiries, visit our FAQ page where you will find contact details and answers to the most common questions about your account and data.
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